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Licenced / Insured / WCB

Executive Tile and Glass

Calgary, Alberta, Canada

info@executivetileandglass.ca (587) 585-5363

Hours

Mon.

7:00 a.m. – 8:00 p.m.

Tue.

7:00 a.m. – 8:00 p.m.

Wed.

7:00 a.m. – 8:00 p.m.

Thu.

7:00 a.m. – 8:00 p.m.

Fri.

7:00 a.m. – 8:00 p.m.

Sat.

7:00 a.m. – 5:00 p.m.

Sun.

By Appointment

*Charges will apply

Privacy Policy

The Executive Tile and Glass Privacy and Security Statement

Executive Tile and Glass values and respects the privacy of its Clients. The purpose of this Privacy and Security Statement is to provide you with information about how Executive Tile and Glass collects, uses, and shares the information we collect from our Clients. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the experience of our Clients and to provide relevant information about our selected products, services, and options available.

About this Policy


This Privacy and Security Statement describes the privacy practices of Executive Tile and Glass and its subsidiaries, divisions, affiliates, brands... It applies to our interactions with our Clients, including, but not limited to:

  • Use of our website, including mobile website
  • Visits, Consulting or attendance at one of our events
  • Phone and email communications
  • Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram, Twitter...
  • Viewing our online advertisements or emails
  • Through our authorized service providers

This Privacy and Security Statement does not apply to the practices of Executive Tile and Glass. Also, this policy does not apply to third-party websites accessible through our websites.

Information We Collect

Contact information. We may collect the names of our Clients. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others. Payment information. When you make a purchase we collect your payment information, including information from your credit or debit card, cheque, PayPal account or gift card and authentication information, such as your signature. Demographic information. We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender. Registration information. If you register on our websites or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation in the program. We may request that you present additional personal information and identification, such as a driver's licence and verification of insurance for payment validation. 

How Information is Collected

We collect information directly from you. The following are a few examples of when we collect information from you:

  • During website or survey registration
  • If you use an online forum, submit a question or answer to our Product Q & A, provide us with comments or reviews or contact us
  • If you upload or share a photo or other digital content through one of our websites, applications, or via social media interactions on third party websites like Facebook, Twitter...
  • If you participate in a sweepstakes, contest, promotion, program, clinic, workshop...
  • If you request a quote, warranty or other information
  • If you request we send you an electronic copy of your receipt
  • If you apply or inquire about employment

We collect information from other sources. We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something from us to send to you or if your friend provides your information through one of our refer-a-friend type features. If you use one of these features, please ensure that you only submit email addresses of individuals with whom you have a close personal or family relationship, who would be interested in receiving the communication, and who has authorized you to share their email address. We collect information from Affiliates of Executive Tile and Glass. We may get information about you from a company controlled by, or under common control with, Executive Tile and Glass  (our “Affiliates”).

How We Use Information

We use the information we collect for our business purposes, including:

To respond to your questions and requests. Examples include:

  • Fulfilling orders, ensuring proper delivery or providing services such as an electronic copy of your receipt.
  • Administering your participation in a contest sweepstakes or other promotion or sending you prizes you might have won
  • Registering you for a particular website, a Executive Tile and Glass loyalty program, or extended warranty service or providing you with information regarding such programs or services
  • Responding to a product or service review

To improve our products and services. We may use your information to make website or product and service improvements. To look at website trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests. For our marketing. In certain circumstances, we may send you communications about special Executive Tile and Glass promotions or offers. For example, if you have registered on a website or entered a contest and indicated you want to receive this information. We may also notify you of new website features or product and service offerings..  We may use information to deliver you marketing communications (including online ads) based on your interests or online behaviour. For example, if you view a product on our website, you may see ads for that product on our or third party websites and applications. To communicate with you about your account or our relationship. We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall. For social media.  When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and mobile applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and mobile applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features. For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including: With third parties who perform services on our behalf. We share information with our Canadian, US and foreign Affiliates and service providers who provide services on our behalf, such as our delivery service providers who ship and deliver orders, process payments, send email and communications. By providing your information to us, you are consenting to the transfer of your personal information to facilities located outside of Canada, and understand that your information will be stored, accessed and processed in accordance with U.S. law, including that in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in the U.S. may be entitled to access your personal information. Our affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of Canada. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions. To provide extended warranty services. If you purchase a Executive Tile and Glass  Extended Warranty Service you will be required to provide information such as your name and address to our warranty service providers. While these service providers are limited by contract in the way they may use your information to provide Executive Tile and Glass Extended Warranty Services, we encourage you to review each service provider's privacy statement at the time you submit your personal information for such services. With any successor to all or part of our business. For example, if all or part of our business is sold we may transfer information we have about you in preparation for or as part of that transaction. If we think we have to in order to comply with the law. For example, we and our Canadian, US and foreign affiliates and service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws. With our business partners. For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us, as specified at the time your personal information is collected. To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you. To protect you. We may disclose your information to our suppliers or other business partners who need to contact you about a specific product in the event of a product safety issue or recall. At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Your Privacy Preferences

You can change your preferences to not receive marketing communications from us by emailing us: info@executivetileandglass.ca. Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.

Access to Personal Information

You may access, update or correct inaccuracies in your personal information in our records in the following ways:

  • By contacting us using the information provided below in the Contact Us section.

Our Sites and Children

Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email info@executivetileandglass.ca

Security

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password. We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.

Links

Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.

Contact Us

If you have additional questions, or to access, update or correct inaccuracies in your personal information, you can call us at 587-585-5363, or reach us by email at info@executivetileandglass.ca

Changes to this Privacy and Security Statement

Effective Date: January 16, 2019 

Last Revision Date: January 16, 2019

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.